By using Our Web Site or by placing an order with us you will be deemed to have read, understood and agreed to be bound by these Terms and Conditions. You are connected to the User Agreement for D-Love Jewellery House Ltd, registered address is 55-58 Ossory Road, London SE5 . This service is operated by D-Love Jewellery House Ltd (dlovejewellery.com) each separately and together in this Agreement, “we”, “us” or “our”.
1. Our Contract with You:
A contract between You and D-Love Jewellery House Ltd for the sale of Goods and Services will only exist once an order has been accepted, processed and dispatched. Once payment has been received by us we will confirm that your order has been received by sending an email to you at the email address you provide in your order form. This is not an Order Acceptance from D-Love Jewellery House Ltd. Our acceptance of your order takes place on the despatch to you of the products ordered unless we notify you that we do not accept your order, or you have cancelled your order in accordance with clause 3. Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts and as a result are the only people entitled to transact through this site.
2. Pricing, Delivery and Availability:
2.1 All of our prices are in GBP. You will be billed in UK Pounds and if you purchase from outside the UK, currency fluctuations and credit card charges may make a difference to the amount billed on your credit card.
2.2 The prices payable for goods that you order are as set out in our website.
2.3 Our delivery charges are set out in our website. You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations.
3. Your Right to cancel your contract:
3.1 To cancel your contract you must notify us by email at email@example.com or telephone us on +44 (0) 1634 614 900
3.2 You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. This is subject to 3.3 below:
3.3 Your right to cancel your contract with us for the goods you have ordered is subject to:
- a) You have not removed any security tags from the item.
- b) You have not worn or damaged the jewellery.
- c) You calling us within 7 days of receiving your goods and receiving a ‘Returns Authorisation number’.
3.4 Once you have notified us that you are cancelling your contract, any sum debited from your credit card will be credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you, in the way detailed above, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you.
4. Payment and Taxes:
4.1 You must pay the full price of your order before we will send any part of it. We accept online payment in a secure environment by credit or debit card.
4.2 All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling.
4.3 All charges relating to payment in a currency, other than pounds Sterling, will be borne by you.
5. Cancellation by us:
We reserve the right to cancel the contract between you and us if:
5.1 We do not deliver to your area
5.2 We have insufficient stock to deliver the goods you have ordered
5.3 If any part of your order was listed at an incorrect price due to an error in pricing information received from our suppliers or a typographical error.
5.4 We will contact you by email or telephone if we have to cancel your contract, and will re-credit any sum deducted by us from your credit card as soon as possible but within 30 days of your order. We are not obliged to offer compensation for any disappointment incurred.
6. Delivery of goods to you:
6.1 Delivery of the goods you have ordered will be made to the address you gave us for delivery at the time of placing your order. It is your responsibility to ensure that the delivery address is accurate and that you or another person is at the address to sign for and take the delivery. D-Love Jewellery House uses Royal Mail Special Delivery when delivering in the UK.
- Standard UK Delivery is free and will arrive within 2-3 working days
- Next Day UK Delivery is £8.95 and will arrive the following day if the order is placed before 1pm.
- European Delivery will take 2-3 working days and are free if you spend £150 otherwise £12.95
- International Delivery will take 3-5 working days and is free when you spend £150 otherwise £19.95
- Postage for returns is at your own cost.
6.2 If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, you will be liable for the repeat delivery charges.
6.3 You become the owner of the goods you have ordered when they are dispatched to you. Once goods have been delivered to you they are held at your own risk and we are not liable for their loss or destruction.
7.1 If you do not receive goods ordered by you within 7 working days of the date on which you ordered them, we shall have no liability to you unless you notify us by email or telephone at our contact address of the problem within 14 days of the date on which you ordered the goods. If you notify us of a problem under this condition, our only obligation will be, at your option either:
7.1.2 to make good any shortage or non-delivery; or
7.1.3 to replace any goods that are damaged or defective; or
7.1.4 to refund to you the amount paid by you for the goods in question in whatever way we choose
7.2 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by email of the problem within 7 working days of the delivery of the goods in question.
7.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 7.1.4 above.
7.4 We cannot be held responsible for any delays once the goods have left us and are in the possession of Royal Mail or the courier.
7.5 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
7.6 Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
8. Third Party
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.
10. Governing Law
Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation thereto.
11. Events beyond our Control:
We will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
12. Trade Marks:
D-Love Jewellery House Ltd is the operator of www.dlovejewellery.com. All trademarks, product names and company names or logos sited herein are the property of their respective owners. No permission is given by us in respect of the use of any such brand names, photographs, product names or titles or copyrights and such use may constitute an infringement of the owners’ rights.
13. Our Rights:
We reserve the right to change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website
14. Entire Agreement:
14.2 We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors.